Refund and return

 Return & Refund Policy

Return & Refund Policy – China Vapes Warehouse

At China Vapes Warehouse, customer satisfaction is our priority. As a trusted vape wholesale supplier, we are committed to providing quality products, reliable service, and responsive customer support for wholesale customers worldwide.

Whether you are purchasing disposable vapes, rechargeable pod systems, bulk vape products, or vape accessories, our goal is to ensure every order arrives accurately and in good condition.

Damaged or Incorrect Products

If your order arrives with damaged products or you receive incorrect items due to our error, please contact our customer support team within 7 days of delivery.

To help us resolve your claim quickly, please provide:

      • Your order number

      • Clear photographs of the products received

      • Photographs of the shipping carton (if applicable)

      • A brief description of the issue

    After verification, we will offer one of the following, at our discretion:

        • Replacement of the affected products

        • Partial refund

        • Full refund (where appropriate)

      Our team works to resolve all verified claims as quickly as possible.

      Shipping Issues

      Once an order has been shipped, delivery is handled by the shipping carrier. We understand that privacy and product protection are important to our customers. That’s why every order is packed securely and professionally with discreet packaging to help protect the contents during international transit. Our packaging is designed to minimize damage while maintaining customer confidentiality. All shipments are prepared with care and handled by experienced logistics partners.

      Returns

      Due to hygiene, safety, and regulatory considerations, we generally do not accept returns on opened or used vape products.

      Returns may be accepted only if:

          • The products are unused and unopened.

          • The items are in their original packaging.

          • The return has been approved by our customer support team.

        Unauthorized returns may be refused.

        Refund Eligibility

        Refunds may be considered when:

            • Incorrect products were shipped.
            • If products get seized

            • Products were damaged during transit (with supporting evidence).

            • Your order cannot be fulfilled.

            • A return has been approved and received in its original condition.

          Approved refunds are processed using the original payment method whenever possible.

          Customer Support

          Our experienced support team is committed to providing professional assistance before and after your purchase. If you have questions regarding your order, shipping, or product availability, please contact us and we will work to provide a prompt resolution.

          Why Choose China Vapes Warehouse?

          China Vapes Warehouse supplies retailers and distributors with a wide selection of:

              • Disposable vape devices

              • Rechargeable pod systems

              • Bulk vape products

              • Premium vape accessories

              • International wholesale orders

              • Reliable customer support

              • Competitive wholesale pricing
              • Buy cheap vapes online
              • Buy bulk vapes

            We continue to serve wholesale customers across Australia, the United States, Canada, the United Kingdom, Germany, and many other international markets while striving to deliver quality products and dependable service.

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